Refund policy

How minutes work

Interview minutes are prepaid per workspace.

• A new purchase adds to your balance. Balances stack.
• When an interview starts, we hold minutes from your balance. The hold is 2 minutes per question, so a long answer can't overdraw your balance.
• When the interview finishes, we charge only the minutes used and release the rest of the hold. Call time rounds up to the next whole minute.
• If a candidate says too little to assess, the time used is still charged.

What costs nothing

These don't use your minutes:

• An interview that fails.
• An interview that a fault on our side stops us from scoring. If we later manage to score it, the minutes used are charged at that point.
• An interview that isn't finished within 48 hours. It closes and its hold is released.

What we refund

If you ask for a refund, it covers your unspent balance. Minutes already used aren't refunded.

Minutes on the free plan weren't paid for, so there's nothing to refund for them.

How to ask

Email support@vettika.com from your account address and tell us which workspace it's for. Only a workspace owner or admin should ask.

Polar is the merchant of record, so the refund goes through Polar. Once it's made, the refunded minutes come off your balance.

Your rights

This policy doesn't take away any refund right the law gives you where you are.