Questions and rubrics, by role
Five questions and a three-part rubric for each. Copy them into whatever you use.
Customer supportHandling hard conversations, Finding the real problem, Clear communicationSales development repPersistence, Prospect research, Clear conversationAccount executiveDiscovery, Running a deal, Handling objectionsCustomer success managerBuilding relationships, Spotting risk, Driving resultsSoftware engineerTechnical judgement, Debugging, Working with othersProduct managerPrioritising, Understanding users, Leading without authorityData analystFraming the question, Working with data, Explaining findingsRecruiterFinding candidates, Assessing fairly, Working with hiring managersMarketing managerStrategy, Measuring results, Running projectsOperations managerImproving processes, Solving problems under pressure, Leading a team